Yves, moisture expert with a heart for people

‍DayYves, you work as a moisture consultant at DryPlan. When exactly did you start this job?

Before joining DryPlan, I worked as a consultant in a firm offering facade insulation and cladding. When I learned about DryPlan through acquaintances, I got into a conversation with Tim, our sales manager, via-via. I found the company DryPlan and its solutions very interesting. Because I like working as a consultant, this job is just right for me!  

You've obviously found your thing. So what do you love about this job?

I love the diversity of people and of situations. Every day is different. This allows me to learn a tremendous amount every day and expand my network. There is nothing nicer than arriving at clients' homes because they have heard positive things from their neighbors. Word of mouth still works best. And of course that is only possible in a company that offers good service.  

What was the biggest challenge you had to overcome when you switched from the hospitality industry to construction?

Especially mastering the technical baggage dealing with customers was already very common for me.

How do you get clients to trust your advice?

Above all, by listening to people and giving them the right information in human language and giving them the confidence that everything will be fine.

What misconceptions about moisture problems do you most often encounter from clients?

That you can fix that quickly and cheaply yourself until they hear our info.

Is there a specific client story that has given you extra satisfaction in your job?

The moment when you can help people who really put their feet in the water and are super content afterwards and then tell this to family, friends and acquaintances.

What is the most bizarre or unexpected cause of a moisture problem you have encountered?

It was a new construction house where they had put bib for the moisture barrier wrong so all the rainwater ran into the poured basement.

What does a typical workday look like for you?

This usually starts around 7 am. I'm really a morning person who likes to get some work done already while it's still quiet. Then my various client visits and their administration. In the evening, I first make time to have dinner with the family and then if necessary make some adjustments to projects and administration.

What evolutions or trends are you currently seeing in the moisture control industry?

Due to increasingly humid weather seasons, most people have not had problems for years and now they are surfacing anyway.

What is the most important tip you would give to someone considering addressing moisture problems in their home?

By getting accurate information from a company that values service and customer support, and you can see that from the reviews.

If you could change or improve one thing about your job, what would it be?

Making DryPlan even more visible so that people contact us even more quickly for their moisture problem.

What characteristics do you think make a good moisture consultant?

Especially listening to people's problem and being really interested in helping people.

What else do you do after a busy work day to relax?

There is one great passion above all else: cooking and eating. My wife and I are purebred Burgundians who can thoroughly enjoy delicious homemade dishes. Besides cooking, to stay in shape, I still enjoy playing padel with comrades.  

Real Burgundians, in other words. Another general question, suppose you could go back in time and give yourself 1 tip with the knowledge you have today. What would that be?

Don't doubt, always follow your gut and keep going.  

Nice motto. To conclude, what are your ambitions still within DryPlan?

I would love to be able to serve as a pillar of support for the company and colleagues with life wisdom. I am currently the senior member of the sales team and would be happy to support current colleagues and new colleagues where I can.  

That's a great prospect. Your colleagues should be happy to be on the team with such a person. Thank you Yves for your time and we wish you continued success in the future!

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